Frequently Asked Questions​

Current Status:

With the threat of COVID-19, Kate Oliva has taken precautions to prioritize the health, safety and welfare of our employees. At our fulfillment center we continue to enforce increased sanitization protocols and to implement social distancing in workflows. As a result, we may experience slight delays in order processing. We appreciate your patience and understanding during these unprecedented times. Please stay safe and stay healthy.

General Questions

Buffy Shop Located in India & USA.

No. we merchandise can only be purchased online or via catalog. But, if you have physical store and will like to stock our products, please contact us for a Wholesale discount.

Order Status

It may take up to an hour for you to receive a confirmation email once your order is placed. If you have not received confirmation within that timeframe, please contact an agent by phone or use the online chat option for assistance. Our Customer Service team is available by phone or by chat 24 hours a day for your convenience.

Once your order is packed for shipment, no changes or cancellations can be made. Should you need to update or cancel your order, please contact us as soon as possible. Our Customer Service team is available by phone and by chat 24 hours a day for your convenience. You may also email us.

We will notify you by email when your order has been packed for shipment. This notice will contain your tracking information. Please allow up to one business day for the tracker to provide an expected date of delivery. If it does not update within this timeframe, please contact the our Customer Service team.

Tracking information will be sent in your shipping confirmation email. The link provided will take you to the Website of whichever company is handling the delivery of your order, where you will be provided with an estimated date of delivery.  Please allow one full business day for the tracking information to update. If the tracking has not updated in this time frame, please contact our Customer Service team via online chat or by phone.

Returns & Exchanges

We hope you love what you ordered! If not, you can return or exchange any item(s) in new and unused condition within 14 days.

Customers have 14 days from the date of purchase to return items.

In order for the items to be accepted by our returns department, they must be in new and unused condition with tags and liners intact.

We hope you love what you ordered! If not, you can return or exchange any item(s) in new and unused condition within 14 days.

Customers have 14 days from the date of purchase to return items.

In order for the items to be accepted by our returns department, they must be in new and unused condition with tags and liners intact.

All your need to do is fill up a simple form and a customer service agent will help you with processing your return & refund.

If you package is lost in transit, just fill up a simple form and choose an option Lost in Transit. If your package can’t be tracked for over 60 days, we will issue you a refund no questions asked.